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Customer Service - Terms and Conditions

Preamble
The offer and the sale of products on our Ecommerce are governed by this agreement (hereinafter referred to as “Agreement”), which rules the relationships between Sorelle Fiorentine srl and the Customer.
The Agreement could be amended by Sorelle Fiorentine srl, is being understood that the relationship with the Customer will be governed by the Agreement as published on the Ecommerce at the time of the purchase. The Customer could require any further information directly on the Ecommerce in the CUSTOMER SERVICE Contact Us area.

1. Definitions
Terms and expressions listed below have the meaning specified below; is being understood that, terms defined in the singular are meant to be defined also in the plural, and vice versa.
Consumer: any natural person who operates on the Ecommerce for purposes not related to any entrepreneurial, commercial, artisan or professional activity, with an age of 18 years or more.
Customer: any Consumer who purchases one ore more Products through the Ecommerce, approving the Agreement.
Parties: means Sorelle Fiorentine srl and the Customer jointly.
Ecommerce: means the virtual shop available at URL http://www.Sorelle Fiorentine srl.it, through which Products can be purchased.
Products: means the items offered in the Ecommerce in order to be sold. 
Reserved Area: means that part of the Ecommerce, for Customer use only, through which the Customer can, upon authentication, have access to specific functions provided by Sorelle Fiorentine srl. 

2. Subject of the Agreement
The Agreement regulates the online sale of Products by Sorelle Fiorentine srl to the Customer.
The Products essential features are explained in every product card provided in the Ecommerce. Pictures and colours of selling Products reproduce as accurately as possible the actual features of the Products. Anyway, the pictures could not entirely correspond to the reality, for technical reason too.
As a consequence, Sorelle Fiorentine srl shall not be held liable for the possible unsuitableness of the Pictures of the Products shown in the Ecommerce, if due to the above-mentioned technical reasons.
Sorelle Fiorentine srl offers to sell its Products and perform its online sale activity exclusively to Customers who are Consumers.
If the Customer is not a Consumer, we invite the Customer to abstain from performing any commercial transaction through the Ecommerce.
Related to its commercial policy, Sorelle Fiorentine srl reserves the right not to follow any order not coming from a Consumer or, in any case, orders not compliant with its commercial policy, in its sole discretion.
In any case Sorelle Fiorentine srl reserves the right not to accept orders which appear unusual in relation to quantity of purchased Products or to the frequency of the purchases.
The Customer is expressly prohibited to resale, to hire, to rent, to assign for any reason and for any commercial and/or professional purpose the Products purchased in the Ecommerce.

3Conclusion of the Agreement
3.1 Registration: In order to purchase the Products provided by the Ecommerce it is necessary the prior registration. To register, the Customer must accurately fill in and send the specific form through the tools provided from time to time, stating his personal data in the appropriate fields. The registration will be effective only when the Customer will receive the confirmation e-mail and will open the link included. After this procedure, a Reserved Area will be created for the Customer, who can see his purchases, check the wish list and modify his credential. The registration credentials, as well as the access to Reserved Area, should be used by the Customer only and could never be given to third parties. The Customer agrees to keep them confidential and to ensure that no-one could have access to them, also adopting any appropriate security measures in order to minimize the risk of any access that could be unauthorized, prohibited and unsuitable to registered Area, promptly notifying Sorelle Fiorentine srl whenever he suspects an improper use or an unauthorized or prohibited access to the Reserved Area.
The Customer ensures that the personal information provided during the registration procedure and at a later stage is complete and truthful.
3.2 Conclusion of the Agreement: After the Registration it will be possible to begin the purchase procedure. Before proceeding, the Customer must read the Agreement – with a focus on the withdrawal clauses – as well as print a paper copy and save a copy on a permanent storage device which consent to the Customer to store the information referred to him, to access them in future per a period of time suitable for the purposes and to reproduce identically the data stored.
In order to perform the purchase of Products on the Ecommerce the Customer must fill in the electronic order form and send it to Sorelle Fiorentine srl at customer@rangoni.it, by electronic means, following the instructions provided in the Ecommerce.
Anyways, Sorelle Fiorentine srl ensure that all the data provided by the customer will be kept and registered on an appropriate database mysql, within security backup on an external server.
Before sending the order form, the Customer must notice and correct any possible error in filling in the data, checking the optioned Product. If the data would not be compliant, it is possible to modify them by clicking on the “edit data” button. In any case, in order to provide a better Customer protection, Sorelle Fiorentine srl will send him by e-mail a receipt of his purchase order with a summary of the information included in the order form, as well as a copy of the Agreement. In this regard the Customer must verify the delivery of the documentation, by checking, if necessary, his junk e-mail box.
The Customer must also verify the final price, before sending the related order form, it being understood that the price charged to the Product will be the one displayed on the website at the time of the order by the Customer.
The Agreement shall be deemed concluded when Sorelle Fiorentine srl will receive the payment by the Customer, upon electronically transmission of the order form duly filled in.
By sending the order form and paying the due sum the Customer confirm to have understood and agreed the Agreement, as well as any further information provided in the Ecommerce.
After the conclusion of the Agreement, Sorelle Fiorentine srl will take charge of the purchase order.
The languages available for the conclusion of the Agreement are Italian and English.
Occasionally some inconveniences related to some Product availability could occur. In those circumstances, Sorelle Fiorentine srl will promptly inform the Customer by e-mail and will offer him the possibility to choose between the purchase of an article of the same nature of the one no more available or the order cancellation.
If the Customer chooses to cancel the order, he will be promptly reimbursed.

4. Order availability
In correspondence to each Product included in the Ecommerce, Sorelle Fiorentine srl points out if:
a) it is available in its own stock;
b) it is not available in its own stock;
Sorelle Fiorentine srl expressly reserves the right not to point out the availability of the Products included in the Ecommerce.
The type and availability of the Products could change in any moment without any liability by Sorelle Fiorentine srl to the Customer.
The indication of the Products availability is not binding, it being understood that the Products listed as “not available” could not be ordered by the Customer.
Sorelle Fiorentine srl could not perform purchase orders which include incomplete or untruthful data, or in case of Product not available. 

5. Product Warranty
Each Product sold through the Ecommerce is subject to the legal warranty, provided directly by Sorelle Fiorentine srl, according to the law.
The warranty must be enforced directly by the Customer within two months from the discovery of the defect, sending a registered letter to Sorelle Fiorentine srl, to the address indicated in the premises, explaining the defect discovered. For that reason the Customer is required to store the purchase receipt.
Unless proven otherwise, it is presumed that the lack of conformity that appears within 6 months from the Product delivery was already present at that time, unless this idea is not compatible with the kind of product or with the type of defect.
After the notification of the lack of conformity, Sorelle Fiorentine srl reserves the right to offer to the Customer the appropriate remedies.
In case of lack of conformity, the Customer has, anyway, the right to the restoration of the conformity of the Product, with no expenses, through repair or replacement, or adequate reduction of the price or termination of the Agreement.
The Customer can ask to Sorelle Fiorentine srl, at his discretion, to repair or replace the Product, with no expenses in both the cases, unless the remedy asked is objectively impossible or excessively costly, compared to the other.
A small lack of conformity for which it has not been possible or it would have been excessively costly to perform repair or replacement, does not give the right, in any case, to the termination of the Agreement. 

6. Post-sale Assistance
The post-sale assistance is provided directly by Sorelle Fiorentine srl, which could be contacted, for any question, at the address listed in the premises.

7. Prices
The prices of the Products and the related transport expenses could be subject to updates and are VAT included.
The prices of the Products, expenses, taxes and duties included, are listed in the Product card. The transport expenses are free.
The prices specified in the Product card are effective until the end of the purchase procedure.
If a Product price is on discount and the percentage of discount and/or the original price are displayed, this information will be referred to the price usually charged on the Ecommerce.
Possible taxes, duties, custom duties and other charges provided by the Law of the Country in which the Products will be delivered will be completely borne by the Customer and will be paid by him at the time of the delivery of the Products, directly to the tax or custom authorities in charge or to the courier who has performed the delivery.

8. Payment terms
The Customer can pay the due sum through PayPal (with a PayPal account or with a credit card) or through the other payment instruments listed in the Ecommerce.
Sorelle Fiorentine srl reserves the right to modify or implement the payment instruments available to the Customer, it being understood that the payment instruments available will be the ones listed on the Ecommerce at the time of the transmission of the order by the Customer.
In case of use of credit card, the charge of the price to the Customer is made once verified the credit card data and received the charge authorisation by the company issuing the credit card used by the Customer.
The credit card data sent during the order process are protected and are transmitted directly to the bank company that manages the payment. The payment occurs directly on a secure server, with SSL encryption key in order to guarantee the absolute security of the transaction.
In case of payment with PayPal, at the time of transmission of the order by the Customer, the web session will be transferred onto the secure PayPal website. On that website the Customer can complete the payment of the due price using his PayPal account and under the terms and condition of PayPal service, undersigned in that moment or previously. The charge of the price on the PayPal account occurs at the same time of the transmission of the order confirmation. The price of the Products cannot vary according to the payment instrument selected, under any circumstances.

 9. Product transport and delivery
Sorelle Fiorentine srl is not obliged to the shipment of the Products until it receives the payment of the price; after receiving the payment, Sorelle Fiorentine srl undertakes to send the Products within 5 working days.
The delivery terms here specified should be considered not compulsory, not essential term but merely formal. Sorelle Fiorentine srl cannot, in any case, be held responsible for missing the deadline.
Sorelle Fiorentine srl guarantees the shipment of the Products, by express couriers, selected time by time according to the Product purchased and to the destination, to the delivery address provided by the Customer during the registration process or to a different address provided by the Customer during the order transmission.
The Customer can check the status of orders through the online function “Online Tracking” provided by the courier in charge of the delivery and available in the Reserved Area. The Customer can perform this check only after the shipment of the Products.
The Customer must verify, at the time of delivery, that the packaging and/or the Products pack are intact, not damaged, not wet or otherwise altered, in the sealing materials too.
The Customer must immediately notice any damage of packaging or of Products pack, by placing a check reservation note on the courier delivery receipt, as well as by informing Sorelle Fiorentine srl by registered e-mail or equivalent technology.
If does not, and in particular if the courier delivery receipt is signed with no objection, the Customer can no longer make any complaint referred to the exterior features of what delivered.

10. Right to termination of the Agreement
The Customer has the right to terminate the Agreement with Sorelle Fiorentine srl without providing any reason and without any penalty within 14 (fourteen) days, from the day when he or a third party, different from the carrier in charge, obtain the physical possession of the Product. The date indicated on the delivery receipt will prevail.
The right to terminate the Agreement must be enforced by the Customer by sending to Sorelle Fiorentine srl a registered letter or a written communication by equivalent technology, with an express declaration of the intention to enforce the right to terminate the Agreement, as well as the order number related to the Agreement he wants to terminate. In order to enforce the right to termination, the Customer could use the specific “return form”, available in the order section of the Reserved Area.
For the purposes of complaining with the terms, it is enough that the Customer sends the communication related to the right to termination within the termination period. This communication could be sent by telegram, telex, e-mail and fax too, with a registered letter within the 48 (forty-eight) subsequent hours.
In case the Customer enforces the right to terminate, he must return to Sorelle Fiorentine srl the Products without any delay and, in any case, within 14 (fourteen) working days from the communication of the termination. The term is complied if the Customer sends the Products within 14 (fourteen) days from the communication of the termination.
The Product will be returned to: SORELLE FIORENTINE SRL Via Aretina 29 - 50065 Sieci, Pontassieve - ITALY

If the Customer terminates the Agreement, all the costs he had paid to Sorelle Fiorentine srl will be refunded, the delivery costs included (except for the extra cost due to a particular kind of delivery required by the Customer, and different from the cheaper standard delivery offered by Sorelle Fiorentine srl), without any delay and in any case within 14 (fourteen) days from the day Sorelle Fiorentine srl has been informed of the decision of termination of the Agreement. Those reimbursements will be performed through the same payment instrument chosen for the first transaction, except for the Customer expressly required a different payment instrument; in any case the Customer will not bear any cost as result of the reimbursement.
The reimbursement can be interrupted by Sorelle Fiorentine srl until the Products delivery or until the Customer has given the proof of the shipment.
The costs related to the return of the Products are entirely in charge of the Customer.
The Product must be returned intact, in the usual state of wear. If the Customer enforces the right to terminate the Agreement in any way not compliant with the conditions required by the present section, he will not have the right to any reimbursement.

11.  Governing Law
The Agreement is governed by Italian Law, without prejudice to any other overriding mandatory law in the country of residence of the Customer.
In case of dispute arising from the interpretation and/or application of the Agreement will be competent to judge on the merit the Court of the domicile or residence of Customer, if sited in the European Union territory or, the Court of  Florence, if the Customer instigates the complaint or if he chooses this Court.
If the Customer is not resident in the European Union territory, the Court of Florence will be competent to judge, according to Italian Law.

12. Complaints
For any complaints please contact directly Sorelle Fiorentine srl at the addresses listed in the premises.

13. Privacy
The Customer must read the Information to data subject provided on the Ecommerce in the Customer Service Area – Privacy Policy.

14. Contacts
If you want to contact directly Sorelle Fiorentine srl, please write to: Sorelle Fiorentine srl., Via Aretina 29 - 50065 send an e-mail to  customer@rangoni.it

Control and Management
The website Sorelle Fiorentine srl.it (hereinafter referred to as “the Website”) is owned by Sorelle Fiorentine srl with Headquarters in Via Aretina 29 – 50065 Sieci, Pontassieve (hereinafter referred to as “Sorelle Fiorentine srl”),
Accessing the Website and remaining on it the user agrees this terms and conditions.
Sorelle Fiorentine srl reserves the right to, in its sole discretion, modify from time to time this document.
This terms and conditions are provided in several foreign languages; in the event of a conflict between the Italian version and a translated version, the Italian one shall prevail.


Contents
Sorelle Fiorentine srl does not assume any liability for the accuracy, the completeness and the up-to-dateness of the data, the contents and the information of its own ownership or otherwise uploaded on the Website and/or on the related websites.
The User shall verify, before taking any decision, the accuracy of the information provided on the Website.
Sorelle Fiorentine srl is exempt from any responsibility for mistakes or omission derived from the use of data and information provided by the Website.
The User agrees that the communication and the transmission performed through the Website do not have confidential nature.

Products
The Products displayed on the Website are part of the Sorelle Fiorentine srl collection. Not all the Sorelle Fiorentine srl Products shown in the Website are available in every Sorelle Fiorentine srl store or in every authorized reseller. The shape, she size, the colours and the models of the Products displayed in the Website could be modified without any notice.


Intellectual property rights and trademarks
The Website, as a whole, as well as all the material included, is protected by the copyright law and by the other intellectual property rights.
The contents, the materials, the works published or otherwise shown on the Website – including but not limited to, trademarks, logos, pictures, photos, press releases and the reproduced documents, as well as application software and the html codes, are the exclusive property of Sorelle Fiorentine srl, or used upon authorization or licence granted by the owner of the rights.
The user can have those contents available only if it is essential for the correct use of the Website and therefore he cannot use them freely.
Any other use of the material, for any purpose, is forbidden, unless prior consent of Sorelle Fiorentine srl.

Hyperlinks
The hyperlinks on the Website can address the user towards third parties web pages, considered interesting.
The user agree that Sorelle Fiorentine srl does not have any control on the contents of those websites and as a mere third party does not have any liability for the content or the material, even advertising material, disclosed there or for external sources or for products or services offered.
It is forbidden to use framing techniques, useful to make a Sorelle Fiorentine srl page or a part of it appear inside another third party webpage, letting contextually that page content - instead of appearing in an independent window or tab of the browser – appear inside a dedicated frame.

Ecommerce Area
The Website has an area dedicated to the e-commerce. The user who decides to purchase Products through that area shall read the Agreement (CUSTOMER SERVICE  - Terms and conditions) and the related information to data subject (CUSTOMER SERVICE – Privacy Policy).

Personal data processing
As regards the user personal data processing, please refer to the information available on the Ecommerce in the Customer Service – Privacy Policy area.

Governing Law
These terms and conditions are governed by Italian Law.

Contacts
If you want to contact directly Sorelle Fiorentine srl, please write to: Sorelle Fiorentine srl., Via Aretina 29 - 50065 Sieci, Pontassieve – ITALY send an e-mail to customer@rangoni.it

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